Couples/Duo sessions

Are not NOT currently offered at Tranquility. Feel free to reach out to Christina Lower to schedule a couples session at her beautiful space in Mecklenburg.

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Giftcards

Expire 1 year after purchase date

Can be purchased online or in person

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Appointments & Cancellations
Texting is preferred due to frequent in-session time. Feel free to text or email at:

• (585) 402-1244

• atouchoftranquilitywellness@gmail.com

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Appointment-Only Policy

Please note that our services are by appointment only. We do not accept walk-ins to ensure each client receives the highest level of care and attention in a peaceful, well-prepared environment.

 

To book your session, kindly schedule in advance using our online booking system or by contacting us directly.

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Online Booking
A credit card or prepaid option is required to reserve your session. Your card won’t be charged unless decidedly used for payment OR due to no show or last minute cancellation.

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Cancellations
Please provide at least 24 hour's notice for cancellations or rescheduling. A 50% fee applies for late cancellations. No-shows will be charged 100% of the service.

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No-Show Policy
No-shows or last-minute cancellations will result in the full service fee. Gift certificates will be voided for no-shows.

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Tardiness
If you're running late, please inform us. We will do our best to accommodate the full service time but we can not guarantee this.

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Illness
Please do not come to a session while sick or feeling unwell under any circumstances.  We prioritize health and need to protect ourselves and our guests. Late fees do not apply to instances of illness.

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Payment Methods
We accept credit cards, gift cards, PayPal, Venmo, and cash. HSA/FSA is accepted for medical massage.

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Gratuity Policy

Gratuities are not included in the service pricing but are always appreciated. If you enjoyed your session, a gratuity of 20% is customary and a thoughtful way to thank your therapist for their care and expertise.

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Pricing

All pricing is subject to change. We strive to provide clear and accurate information, and any updates will be reflected on our website and communicated as needed.

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Returns
Returns are accepted within 10 days for unopened products. Samples and smaller options are available to try before purchase.

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Children
To maintain a tranquil environment, children should not accompany adults during service time. However, we are happy to provide wellness treatments for children. Children under 18 must be accompanied by an adult who can give consent for their treatment.

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Privacy

Your privacy and comfort are our top priorities. We are committed to maintaining professionalism, discretion, and confidentiality with every service. Whether you prefer a friendly greeting outside the spa or wish to keep your visits private, we fully respect your preferences and will never initiate contact first.

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Allergies

Your safety and comfort are our priority. We take special care to accommodate allergies and sensitivities, using proper draping techniques and high-quality, chemical-free products. Upon request, we offer herbal-infused, organic, vegan, and gluten-free options to create a safe and personalized experience. Please note, however, that while we strive to minimize risks, we cannot guarantee an entirely allergy-free environment.​