Appointments & Cancellations
Texting is preferred due to frequent in-session time. Feel free to text or email us at:

• (585) 402-1244

• atouchoftranquilitywellness@gmail.com

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Appointment-Only Policy

Please note that our services are by appointment only. We do not accept walk-ins to ensure each client receives the highest level of care and attention in a peaceful, well-prepared environment. To book your session, kindly schedule in advance using our online booking system or by contacting us directly.

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Online Booking
A credit card or prepaid option is required to reserve your session. Your card won’t be charged unless used for payment or due to a cancellation.

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Cancellations
Please provide at least 24 hours’ notice for cancellations or rescheduling. A 50% fee applies for late cancellations. No-shows will be charged 100% of the service.

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No-Show Policy
No-shows or last-minute cancellations will result in the full service fee. After two no-shows, full prepayment is required for future bookings. Gift certificates will be voided for no-shows.

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Tardiness
If you're running late, please inform us. We will do our best to accommodate the full service time but may need to adjust based on schedule availability.

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Illness
If you are unwell, please reschedule your appointment. We prioritize health and will not charge late cancellation fees in these cases.

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Payment Methods
We accept credit cards, gift cards, PayPal, Venmo, and cash. HSA/FSA is accepted for medical massage, and we provide superbills for reimbursement.

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Gratuities
Gratuities are not included in service pricing, with 20% being a typical amount.

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Pricing
Pricing is subject to change, with some variation based on practitioner experience. Sliding scale options are available for budget-conscious clients.

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Returns
Returns are accepted within 10 days for unopened products. Samples and smaller options are available to try before purchase.

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Children
To maintain a tranquil environment, children should not accompany adults during service time. However, we are happy to provide wellness treatments for children.

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Privacy

We are committed to providing complete professionalism, privacy, and discretion with every service. Whether you wish to say hello outside the spa or maintain your privacy, we respect your comfort level and will never approach you first.

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Allergies

We pay close attention to allergies and sensitivities, creating a safe, personalized environment. Proper draping techniques and high-quality, chemical-free products are always used, including herbal-infused, organic, vegan, and gluten-free options available upon request to ensure your peace of mind.