Booking & Scheduling

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Do you offer couples/duo sessions?

❌ No, couples sessions are NOT currently offered at Tranquility.

✔ However, you can still experience these services with the original owner of A Touch of Tranquility in her Day Spa. Contact Christina Lower to schedule a couples session at her beautiful space in Mecklenburg.

 

​Are walk-ins accepted?

❌ No, services are by appointment only.

• To ensure each client receives the highest level of care, we do not accept walk-ins. Please book in advance using our online booking system.

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Do I need a credit card to book online?

✔ Yes, a credit card or prepaid option is required to reserve your session.

• Your card will not be charged unless you decide to use the card on file for payment. In the event of a no show or last minute cancellation, your card may be charged.

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What’s the best way to contact you?

✔ Texting/Email are preferred due to frequent in-session time.

• (585) 402-1244 (Texts preferred)

• atouchoftranquilitywellness@gmail.com

• If you do call, please leave a voicemail and we'll get back to you as soon as possible.​

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Arrival, Location & Parking

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Can I arrive early for my appointment?

✔ Yes, but please arrive no more than 10-15 minutes early, as I may be with another client.

• While you're welcome to relax a few minutes before your session, If you arrive too early, the door may be locked or I may not be available to greet you right away.

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Where are you located?

✔ 55 Bridge St Suite 101, Corning NY 14830

✔ We are located next to Fernando's Barber Shop and across from Carey's Brew House.

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Where can I park?

✔ Free parking is available:

• on either side street

• in the parking lot behind the building

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Cancellations & Late Arrivals​​​

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What is your cancellation policy? (24-hr notice, fees)

✔ Please provide at least 24 hour's notice for cancellations or rescheduling.

• Late cancellations (less than 24 hours) will be charged 70% of the service fee.

• No-shows will be charged 100% of the service fee.

• Sick? No cancellation fees apply if you notify us before your appointment.

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What happens if I no-show?

✔ No-shows or last-minute cancellations will result in the full service fee.

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What if I’m running late?

✔ If you're running late, please inform us as soon as possible.

• We will do our best to accommodate you, but we cannot guarantee your full service time. Full payment is still required.

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What if I need to cancel due to bad weather?

​✔ Client-Initiated Cancellations: If you feel unsafe traveling, contact us as soon as possible to reschedule.

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✔ Therapist-Initiated Cancellations: In cases of extreme weather, we may need to reschedule. You’ll be notified as soon as possible.

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Illness & Allergies

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What is your illness policy?

✔ Please do not come to a session if you are sick or feeling unwell.

• Simply reschedule your appointment for a later date.

• No cancellation fees apply for illness-related rescheduling if you notify us in advance.

• No-call, no-show absences will still be charged the full service fee.

• Therapist-Initiated Cancellations: I may also need to reschedule appointments due to illness. You will be notified as soon as possible, and we will find a new date that works for you.

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Do you have a fragrance policy?

✔  Yes, to maintain a comfortable environment:​

• Avoid strong perfumes, colognes, or scented body products before your session.

• If you smoke, please avoid smoking immediately before your appointment.

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Can you accommodate allergies?

✔ ​Yes, we take special care to accommodate allergies and sensitivities.

• We use chemical-free products, proper draping techniques, and offer herbal-infused, organic, vegan, and gluten-free options upon request.

• Upon request, we offer herbal-infused, organic, vegan, and gluten-free options to create a safe and personalized experience upon ewquest.

• However, we cannot guarantee a completely allergen-free environment.

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Payments & Gift cards

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What payment methods do you accept?

✔ We accept:

• Credit cards

• Gift cards (within expiration policy)

• Venmo

• Cash 

• HSA/FSA (for medical massage only)​

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How much should I tip?

✔ ​​Gratuities are not included in the service pricing (except for gifted sessions) but are always appreciated.

A 20% gratuity is customary and a thoughtful way to thank your therapist for their care and expertise.

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Can I still purchase gift cards?

❌ Gift cards are no longer available for purchase as of 3/15/2025.

• Have an expiration date. If you have any questions about your gift card's expiration, please contact me.​

• No-show Policy: Gift cards will be voided for no-shows.

• Tipping: Gift cards cannot be used to tip, so please bring an alternative payment method for gratuities.

• Gift cards purchased in September 2024 or earlier were issued by the previous owner and can be redeemed at Ripristinare Retreat. 

• ✔ Gift cards pruchased in 2023 or earlier were issued by the previous owner and must be redeemed at Ripristinare Retreat.

• ✔ Not sure about your card’s origin? Feel free to reach out—we’re happy to help clarify.

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Gifted Sessions

How do gifted sessions work?
✔ Instead of traditional gift cards, we offer Gifted Sessions, where you can pre-pay for a service and send it as a gift.

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Are gifted sessions pre-paid?

✔ Yes, gifted sessions are pre-paid including gratuity, so all your recipient has to do is show up and relax.

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❓ How do I purchase a gifted session for someone?
✔ Simply book the session under "Gift a Session" on our website and enter the recipient’s name.
✔ You can have the confirmation sent to yourself or directly to the recipient.

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❓ Can the recipient reschedule a gifted session?
✔ Yes! The recipient can reschedule easily using the reschedule link in their confirmation email.

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❓ Do gifted sessions expire?
✔ No, gifted sessions do not expire. However, they are tied to the original value at purchase—if service prices change, the recipient may need to cover the difference.

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❓ Are gifted sessions refundable?
❌ No, all gifted session sales are final and cannot be refunded or exchanged for cash.​

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Pricing & Refunds

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Are your prices subject to change?

✔ Yes, all pricing is subject to change.​ Any updates will be reflected on our website and communicated as needed.

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Do you offer refunds on services?

❌ No, all service sales are final.

• If you are dissatisfied with your session, please let us know immediately so we can address your concerns.

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Can I return products?

✔ Yes, returns are accepted within 10 days for unopened products.

• Samples and smaller options are available to try before purchase.​​

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Policies for Children

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Can children receive treatment?

​✔ Yes,​ children under 18 must be accompanied by an adult who can give consent for their treatment.

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Can I bring my child to my appointment?

❌No, to maintain a tranquil environment, children should not accompany adults during service time.

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Privacy & Safety

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Is my privacy protected?

✔ Yes, your privacy and comfort are our top priorities.

• We respect your preferences and will never initiate contact first if we see you in public.​

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Is the door locked during sessions?

✔  Yes, for safety and privacy, the front door remains locked during sessions.

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What if the therapist feels uncomfortable during the session?

✔ We follow strict professional and ethical guidelines.

• Draping is required at all times.

• Harassment, inappropriate behavior, or advances will not be tolerated.

• We reserve the right to refuse or end a session if necessary.​